TLog Privacy Policy
Last Updated: 2026-03-30
Effective Date: 2026-03-30
1. Overview
This Privacy Policy explains how Nuerk-Solutions (“we”, “us”, or “our”) collects, uses, and shares information when you use the TLog mobile application (the “App”) and related services.
TLog is available worldwide and is intended for users aged 13 and older. By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
For more information about us, visit: https://tlog.nuerk-solutions.de
2. Data We Collect
We only collect the following types of data:
Contact Information
- Examples: name, email address, phone number
- Linked to you: Yes
- Used for tracking: No
- Purpose: Account creation, distinguishing users within an organization, and providing customer support
Identifiers
- Examples: user ID, device ID
- Linked to you: Yes
- Used for tracking: Yes
- Purpose: Account management, analytics, and personalized experiences
Diagnostics
- Examples: crash data, performance data
- Linked to you: Yes
- Used for tracking: Yes
- Purpose: Monitoring app performance, fixing issues, improving user experience
Purchases
- Examples: purchase history
- Linked to you: Yes
- Used for tracking: Yes
- Purpose: Managing subscriptions, providing support, improving the app
Location Data
- Type: approximate or precise location
- Linked to you: No
- Used for tracking: No
- Purpose: Providing location-based features
User Content
- Examples: photos, files, text you upload
- Linked to you: No
- Used for tracking: No
- Purpose: Enabling app features that use your content
We do not collect any other data types beyond those listed above.
3. How We Use Data
We use the collected data to:
- Create and manage user accounts
- Provide and operate app features
- Identify users and devices
- Deliver personalized experiences
- Process and manage subscriptions
- Provide customer support
- Monitor performance and fix issues
- Improve the app and its functionality
We only use your data for the purposes described above.
4. Sharing
We do not sell your personal data.
We only share data with service providers when necessary to operate the App, such as infrastructure, authentication, payments, and notifications.
We may also disclose data if required by law or to protect our rights.
5. Third-Party Services
We use the following third-party services:
Clerk (Authentication)
- Provider: Clerk, Inc.
- Purpose: User authentication and account management
- Data shared: Contact information, identifiers
- Linked: Yes
- Tracking: No
- Privacy Policy: https://clerk.com/privacy
Convex (Backend Infrastructure)
- Provider: Convex
- Purpose: Data storage and backend services
- Data shared: Identifiers, user content
- Linked: Yes
- Tracking: No
Apple In-App Purchases
- Provider: Apple Inc.
- Purpose: Processing payments and subscriptions
- Data shared: Purchase data
- Linked: Yes
- Tracking: Yes
- Note: We do not receive your full payment card details
- Privacy Policy: https://www.apple.com/legal/privacy/
Apple Push Notification Service (APNs)
- Provider: Apple Inc.
- Purpose: Delivering push notifications
- Data shared: Device identifiers
- Linked: Yes
- Tracking: No
- Privacy Policy: https://www.apple.com/legal/privacy/
Apple Maps
- Provider: Apple Inc.
- Purpose: Location-based features
- Data shared: Location data
- Linked: No
- Tracking: No
- Privacy Policy: https://www.apple.com/legal/privacy/
6. Data Retention
We retain data as follows:
- Account data: retained until you delete your account
- Diagnostics data: retained for 30 days
- Backups: retained for 180 days
Data Deletion
- In-app deletion: Yes
- Email deletion: No
To delete your account:
- Go to: Settings > Account > Delete Account
7. Security
We use industry-standard security measures, including:
- Secure data transmission using HTTPS/TLS (App Transport Security)
- Encryption of data at rest
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.
8. Your Choices & Rights
You can:
- Access and update your account information within the App
- Delete your account at any time
- Control location permissions through your device settings
- Control push notifications through your device settings
Depending on your region, you may have additional legal rights regarding your personal data.
9. Children’s Privacy
TLog is not intended for children under 13.
We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. International Transfers
Your data may be processed and stored on servers located outside your country.
By using the App, you consent to the transfer of your data to countries that may have different data protection laws than your own.
11. App Tracking Transparency
TLog does not track you across apps or websites owned by other companies, as defined by Apple.
Although some identifiers and diagnostics data are used internally for analytics and functionality, we do not perform cross-app tracking.
12. Push Notifications
We may send push notifications using Apple Push Notification Service (APNs).
You can enable or disable notifications at any time in your device settings.
13. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Nuerk-Solutions
Email: contact@nuerk-solutions.de
Website: https://tlog.nuerk-solutions.de
14. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make changes, we will update the “Last Updated” date at the top of this page. Continued use of the App after changes means you accept the updated policy.